gogame Privacy Policy
At gogame, your privacy matters. This Privacy Policy explains exactly what personal data we collect, how we use it, who we share it with, and what rights you have as a data subject under the laws of the Republic of the Philippines. We are committed to handling your information responsibly and transparently.
Our Privacy Commitments
gogame is committed to protecting your personal data. Here are the six core principles that guide how we handle your information.
Secure by Design
All personal data stored on gogame's systems is protected by industry-standard 256-bit SSL encryption. Access to personal data is restricted to authorized personnel only, under strict need-to-know protocols.
No Unnecessary Collection
gogame only collects personal data that is strictly necessary for the purposes described in this policy. We do not collect or retain data beyond what is required for regulatory compliance, account management, and service delivery.
Your Rights, Always
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, erase, object to, and port your personal data. gogame makes it easy to exercise these rights through our support team.
No Selling Your Data
gogame does not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively for operating and improving the gogame platform, and for meeting our legal obligations.
Defined Retention Periods
We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable Philippine law. Data that is no longer needed is securely deleted or anonymized.
Full Transparency
This policy is written in plain, accessible English so you always know exactly what gogame does with your data. We notify you of any material changes to this policy with reasonable advance notice.
Applicable Law: This Privacy Policy is drafted in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC) of the Philippines. It also reflects gogame's obligations under PAGCOR licensing requirements.
Introduction
gogame ("gogame," "we," "us," or "our") operates the online casino and sports betting platform accessible at gogame.lat. In the course of providing our services to Filipino players, we collect, process, and store certain personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
By registering for a gogame account, depositing funds, placing bets, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of your agreement with gogame alongside our Terms & Conditions. Please read it carefully.
This policy applies to all personal data collected through the gogame website, any associated mobile applications, communications with our customer support team, and any other touchpoints through which you interact with gogame as a platform or as an organization.
Data Controller
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, gogame acts as the Personal Information Controller (PIC) in respect of your personal data. This means gogame determines the purpose and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
Where gogame engages third-party service providers (such as payment processors, KYC verification partners, or technology vendors) to process personal data on our behalf, those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only according to gogame's instructions and in compliance with applicable Philippine data protection law.
Registered Data Protection Officer (DPO): gogame has appointed a Data Protection Officer in accordance with the requirements of the National Privacy Commission. You may contact our DPO regarding any data privacy concerns at [email protected], noting "Data Privacy Concern" in the subject of your message.
Personal Data We Collect
gogame collects personal data in several ways: directly from you when you register or interact with the platform; automatically through your use of the website; and from third parties where permitted by law. The categories of personal data we collect include:
Identity & Registration Data:
- Full legal name as it appears on your government-issued identification
- Date of birth (for age verification — you must be 21 or older)
- Philippine mobile number
- Email address
- Username and encrypted account password
- Government-issued identification number and document images (for KYC)
- Selfie or facial photograph (where required for identity verification)
Financial Data:
- GCash or PayMaya account reference numbers
- Bank account details (BDO, BPI, Metrobank) provided for withdrawals
- Transaction history including deposits, withdrawals, and wager records
- Source of funds documentation (where required by AML regulations)
Technical & Usage Data:
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser type
- Session timestamps, pages visited, and features used
- Game history, bet amounts, and platform interaction logs
- Cookie data and similar tracking technology data (see Section 7)
Communications Data:
- Records of live chat, email, and support ticket communications
- Feedback, complaints, and survey responses
- Marketing preferences and consent records
Sensitive Personal Information: gogame may collect certain categories of sensitive personal information as defined under the DPA, including government ID numbers and financial account details. We process this data solely for the purposes of regulatory compliance, identity verification, and payment processing, and apply heightened security controls to its storage and handling.
How We Use Your Personal Data
gogame uses the personal data we collect for the following purposes:
- Account Management: To create, verify, maintain, and administer your gogame player account, including processing login requests, password resets, and account security notifications.
- Age & Identity Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in accordance with PAGCOR licensing obligations and KYC regulatory requirements.
- Payment Processing: To process deposits and withdrawals via your chosen payment method (GCash, PayMaya, BDO, BPI, or Metrobank), to reconcile transactions, and to investigate payment disputes.
- Regulatory Compliance: To comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, tax reporting requirements, and other applicable Philippine laws.
- Responsible Gaming: To monitor player activity for signs of problem gambling behavior, enforce self-exclusion and deposit limit requests, and fulfill our responsible gaming obligations under PAGCOR guidelines.
- Platform Operations: To deliver, maintain, and improve the gogame platform, including game delivery, fraud detection, security monitoring, and technical support.
- Customer Support: To respond to your inquiries, resolve complaints, and provide assistance in both English and Tagalog.
- Marketing & Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent or where we have a legitimate interest to do so. You may withdraw marketing consent at any time.
- Analytics & Improvement: To analyze usage patterns, improve game selection and platform performance, and personalize your gogame experience.
Legal Basis for Processing
Under the Data Privacy Act of 2012, gogame relies on the following legal bases for processing your personal data:
- Contractual Necessity: Processing necessary for the performance of our contract with you — including account registration, payment processing, game delivery, and customer support.
- Legal Obligation: Processing required to comply with applicable Philippine laws including PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act itself, and related regulatory requirements.
- Legitimate Interests: Processing necessary for gogame's legitimate business interests — such as fraud detection, security monitoring, platform analytics, and responsible gaming monitoring — where these interests are not overridden by your rights and freedoms.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Sharing Your Personal Data
gogame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:
- Payment Processors: GCash, PayMaya, BDO, BPI, and Metrobank receive transaction data necessary to process your deposits and withdrawals. These institutions are independently regulated and maintain their own privacy practices.
- KYC & Identity Verification Providers: Accredited third-party verification partners may receive identity document data for the purpose of completing required KYC checks. These partners act as processors under data processing agreements with gogame.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities may receive data as required by law or regulatory directive.
- Technology & Infrastructure Partners: Cloud hosting providers, cybersecurity vendors, and analytics platforms that support gogame's technical operations may process data under strict contractual data processing agreements.
- Professional Advisors: Lawyers, auditors, and compliance consultants may access personal data on a confidential basis where necessary for the provision of professional services to gogame.
- Business Transfers: In the event of a merger, acquisition, or sale of gogame's business or assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
No Cross-Border Data Sales: gogame will never transfer your personal data to any foreign entity for commercial exploitation. Any cross-border data transfer required for technical infrastructure is conducted under appropriate contractual safeguards consistent with NPC requirements.
Cookies & Tracking Technologies
gogame uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, analyze usage patterns, and detect fraudulent activity. A "cookie" is a small text file stored on your device when you visit a website.
We use the following types of cookies:
- Strictly Necessary Cookies: Essential for the platform to function. These enable core features such as login sessions, account security, and payment flows. These cookies cannot be disabled.
- Performance & Analytics Cookies: Help us understand how players interact with the gogame platform, which pages are most visited, and where errors occur. Data collected is aggregated and anonymized.
- Functional Cookies: Remember your preferences such as preferred language, display settings, and game favorites to enhance your personalized experience on gogame.
- Fraud Detection Cookies: Used to identify and prevent fraudulent activity including bot access, unauthorized login attempts, and unusual transaction patterns.
You may manage or delete cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use core gogame platform features including logging in and making transactions.
Data Retention
gogame retains personal data only for as long as necessary for the purpose for which it was collected, or for as long as required by applicable Philippine law. The following general retention periods apply:
- Active Account Data: Retained for the duration of your active account relationship with gogame, plus a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations.
- Transaction & Financial Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with Anti-Money Laundering Act requirements.
- KYC & Identity Documents: Retained for the period required by PAGCOR licensing obligations, typically five (5) years from last account activity.
- Support & Communications Records: Retained for two (2) years from the date of the communication, unless the matter relates to an ongoing dispute or investigation.
- Marketing Consent Records: Retained for three (3) years from the date consent was given or last renewed.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with a specific individual.
Data Security
gogame implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and gogame's servers
- Encryption of sensitive data at rest within gogame's database infrastructure
- Strict access controls and role-based permissions for all staff with access to personal data
- Multi-factor authentication requirements for all administrative system access
- Regular penetration testing and vulnerability assessments by independent cybersecurity specialists
- 24/7 security monitoring and automated anomaly detection systems
- Regular staff training on data privacy and security obligations
- Incident response procedures for detecting, investigating, and notifying data breaches
In the event of a personal data breach that poses a risk to your rights and freedoms, gogame will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with NPC Circular 16-03.
Your Role in Security: While gogame takes every reasonable precaution to protect your data, you also play an important role. Use a strong, unique password for your gogame account, enable two-factor authentication where available, and never share your login credentials or OTP codes with anyone — including people claiming to be gogame staff.
Your Data Rights
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by gogame:
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to know that your personal data is being collected, how it is being used, and who has access to it — as described in this policy. |
| Right of Access | You may request a copy of the personal data gogame holds about you, along with information about how it is processed. |
| Right to Rectification | If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected or completed. |
| Right to Erasure | You may request deletion of personal data we hold about you where there is no longer a lawful basis for retaining it, subject to overriding legal obligations. |
| Right to Object | You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing. |
| Right to Data Portability | You may request a structured, commonly used, machine-readable copy of the personal data you have provided to gogame. |
| Right to Lodge a Complaint | If you believe gogame has not complied with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. |
To exercise any of the above rights, please contact gogame's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." gogame will respond to all verifiable requests within fifteen (15) business days of receipt, in accordance with NPC requirements.
Please note that certain rights are subject to limitations — for example, we may be unable to erase data that we are legally required to retain under PAGCOR, AMLA, or other regulatory frameworks. Where we decline a rights request in whole or in part, we will explain the reason.
Minors
gogame's platform is strictly for adults aged 21 years and older, as required by PAGCOR regulations. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step during registration, and we reserve the right to request additional proof of age at any time.
If you believe that a minor has registered for a gogame account or that we have inadvertently collected personal data from a person under 21, please notify us immediately at [email protected]. Upon confirmation, we will immediately close the account, void any associated transactions, and delete all associated personal data from our systems to the extent permitted by law.
International Data Transfers
gogame's primary data processing operations are based in the Philippines. In limited circumstances, personal data may be transferred to or accessed by gogame's technology partners operating in other countries — for example, cloud infrastructure providers that maintain data centers in multiple regions.
Where personal data is transferred outside the Philippines, gogame ensures that appropriate safeguards are in place to protect your data, consistent with the requirements of the Data Privacy Act and NPC guidelines on cross-border data transfers. These safeguards include standard contractual clauses, data processing agreements, and transfers only to entities in jurisdictions assessed as providing adequate levels of data protection.
gogame will never transfer personal data outside the Philippines for the purpose of selling or commercially exploiting that data with foreign third parties.
Changes to This Privacy Policy
gogame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify you by email to your registered address and by displaying a prominent notice on the gogame platform, at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when this policy was most recently revised. We encourage you to review this policy periodically. Your continued use of the gogame platform following notification of changes constitutes your acknowledgment of the revised policy.
Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or gogame's handling of your personal data, please contact us using the details below. Our Data Protection Officer and support team are available to assist you in both English and Tagalog.
gogame Data Protection Officer
Email: [email protected] (plain text — not a clickable link)
Subject Line: "Data Privacy Concern" or "Data Subject Rights Request"
Response Time: Within 15 business days of receipt
Support Hours: 24 hours a day, 7 days a week
If you are not satisfied with gogame's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the independent regulatory authority responsible for overseeing compliance with the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.
You may also contact our customer support team via live chat on the gogame platform for general privacy-related questions. For formal data subject rights requests, written communication via email is preferred to ensure proper documentation and processing.
Your data is in safe hands at gogame. We operate under PAGCOR regulations and the Philippine Data Privacy Act — so you can focus on the games you love, knowing your privacy is protected every step of the way.