gogame Terms & Conditions

These Terms & Conditions ("Terms") govern the relationship between gogame ("gogame," "we," "our," or "us") and any individual ("you," "User," or "Player") who accesses, registers with, or uses any of the services, games, features, or content available through the gogame platform at gogame.lat.

By accessing the gogame website, creating a player account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms in full, that you understand them, and that you agree to be unconditionally bound by them. If you are acting on behalf of another individual or legal entity, you represent that you have the authority to bind that party to these Terms.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the complete agreement between you and gogame. In the event of any conflict between these documents, these Terms shall prevail.

To register and maintain an active account on gogame, you must satisfy all of the following eligibility criteria at all times:

• Age: You must be at least 21 years of age. This requirement is mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) and is strictly enforced. Providing false information about your age during registration constitutes a material breach of these Terms.
• Jurisdiction: You must be physically located in a jurisdiction where online casino gaming is legally permitted. gogame's services are primarily intended for residents of the Philippines. If online gambling is prohibited in your place of residence or physical location, you are not permitted to use gogame's services.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under Philippine law. Persons who have been legally declared incapable of managing their affairs, or who are under the influence of a court order restricting gambling activity, are not eligible to register.
• Self-Exclusion: You must not be subject to any active self-exclusion order, whether imposed voluntarily through gogame's responsible gaming tools or by an external authority such as PAGCOR.
• One Account Per Person: Only one account per individual is permitted. Multiple accounts held by the same individual may result in the suspension of all associated accounts and the forfeiture of any associated balances pending investigation.

To access gogame's full range of services, you must register for a player account. During registration you are required to provide accurate, current, and complete information including your full legal name, date of birth, registered Philippine mobile number, and a valid email address.

You agree that all information provided during registration and at any time thereafter is truthful, accurate, and not misleading. You further agree to promptly update your account information if any details change. gogame reserves the right to verify any information you provide at any time, including during withdrawal requests.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any one-time passwords (OTPs) sent to your registered mobile number. You must not share your credentials with any other person. gogame will never ask for your password by phone, email, or chat.

You agree to notify gogame immediately at [email protected] if you suspect unauthorized access to your account or any security breach. gogame accepts no liability for losses arising from your failure to adequately protect your account credentials.

gogame is required by PAGCOR regulations and applicable Philippine anti-money laundering laws to verify the identity of all players. You agree to provide any documentation requested by gogame for the purposes of identity verification, source of funds verification, or any other regulatory compliance requirement.

Acceptable identification documents include, but are not limited to, a Philippine passport, Philippine National ID, driver's license, SSS or GSIS ID, PRC ID, or any other government-issued photo identification. Supporting documents such as proof of address or a GCash or bank statement may also be requested.

gogame reserves the right to restrict withdrawals or suspend account functionality until KYC verification is completed to our satisfaction. Accounts that fail to provide satisfactory documentation within a reasonable period may be closed, with funds returned to the source of deposit subject to applicable regulatory requirements.

All financial transactions on gogame are processed in Philippine Peso (PHP). Accepted deposit and withdrawal methods include GCash, PayMaya, BDO Online Banking, BPI Online Banking, and Metrobank. gogame does not accept cash deposits, third-party payments, or transactions made in the name of anyone other than the registered account holder.

Deposits:

• Minimum and maximum deposit limits apply per transaction and may vary by payment method. Current limits are displayed in the Cashier section of your account.
• GCash and PayMaya deposits typically reflect in your gogame account within 60 seconds of a successful transaction.
• Bank transfer deposits may take up to one (1) business day depending on the originating bank's processing times.
• gogame does not charge fees on deposits; however, your payment provider may apply their own charges.

Withdrawals:

• Withdrawals may only be made to the same payment method used for your most recent deposit, subject to method availability.
• Identity verification (KYC) must be completed before any withdrawal can be processed.
• Minimum and maximum withdrawal amounts apply and are displayed at the time of the withdrawal request.
• GCash and PayMaya withdrawals for verified accounts are typically processed within 15 minutes. Bank transfer withdrawals may take up to one (1) business day.
• Any active bonus wagering requirements must be satisfied in full before a withdrawal can be processed against bonus-derived funds.

gogame reserves the right to conduct additional verification checks prior to processing any withdrawal request. If a withdrawal request triggers an anti-money laundering review, processing times may be extended while the review is completed.

gogame offers various promotional bonuses including welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific promotion terms and conditions published alongside each offer, which form part of these Terms.

Unless otherwise stated in the specific promotion terms, the following general bonus rules apply to all gogame promotions:

• Bonuses are credited to a separate bonus balance and cannot be withdrawn until the applicable wagering requirement has been met.
• Wagering requirements specify the number of times the bonus amount (or bonus plus deposit amount, as stated in the promotion) must be wagered before the bonus converts to real money.
• Not all games contribute equally to wagering requirements. Live casino games, specialty games, and certain slot categories may have reduced contribution rates or may be excluded entirely. Applicable contribution percentages are listed in each promotion's specific terms.
• Bonuses have an expiry date. Any bonus or associated winnings that remain subject to wagering requirements after the expiry date will be forfeited without notice.
• Only one bonus may be active at a time unless otherwise specified. You may be asked to select which bonus to activate in the event multiple offers are available.
• gogame reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice.

All games available on the gogame platform operate according to their individual game rules, which are accessible within each game interface. By placing a bet, you confirm that you have read and understood the relevant game rules. In the event of any discrepancy between the game client display and gogame's server records, the server records shall be deemed authoritative and final.

gogame uses independently certified Random Number Generator (RNG) software for all applicable games to ensure that game outcomes are random, fair, and unpredictable. Live dealer games are conducted by professional dealers in licensed studios operating under controlled conditions.

Minimum and maximum bet limits apply per game and are displayed within each game interface. gogame reserves the right to modify bet limits at any time and to impose individual account-level betting limits where deemed necessary, including in cases of suspected fraud or irregular betting patterns.

Bets placed in error, or placed after the result has been determined but before the system has registered the outcome, will be void. gogame will not be held responsible for losses arising from connectivity issues, device failures, or other technical interruptions that occur on the player's side.

The following conduct is strictly prohibited on the gogame platform. Violation of any of the following may result in immediate account suspension, confiscation of balances, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point
• Opening or operating multiple accounts for any purpose, including circumventing restrictions or claiming multiple bonuses
• Using automated software, bots, scripts, or artificial intelligence tools to interact with games or any part of the gogame platform
• Colluding with other players or third parties to gain an unfair advantage in any game
• Exploiting software bugs, glitches, or errors in the gogame platform for personal gain; any winnings obtained through such exploitation will be voided
• Engaging in, facilitating, or participating in any form of money laundering, structuring, or other financial crime through the gogame platform
• Allowing or facilitating the use of your gogame account by any third party
• Making chargebacks or payment reversals in bad faith following the proper use of a deposit
• Engaging in abusive, threatening, or discriminatory conduct toward gogame staff or other players

gogame is committed to promoting responsible gaming and takes its obligations under PAGCOR's responsible gaming guidelines seriously. We provide a range of tools designed to help players manage their gaming activity, including deposit limits, loss limits, session time alerts, and voluntary self-exclusion.

You acknowledge that gambling involves risk and that participation in gogame's games should be for entertainment purposes only. You represent that you are not gambling with funds that you cannot afford to lose, and that your gaming activity does not adversely affect your financial obligations, relationships, or wellbeing.

If you wish to impose restrictions on your account or to self-exclude, you may do so through your Account Settings or by contacting gogame support at [email protected]. Self-exclusion requests are processed within 24 hours and cannot be reversed until the elected exclusion period has expired. For full details on the responsible gaming tools available to you, please refer to our Responsible Gaming page.

gogame collects, stores, and processes personal data in accordance with our Privacy Policy and the requirements of applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173).

By accepting these Terms, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy explains what data we collect, how we use it, how long we retain it, your rights regarding your data, and how to exercise those rights. Please refer to our full Privacy Policy for complete details.

All content on the gogame platform — including but not limited to software, game logic, graphics, logos, trademarks, text, and audiovisual materials — is the intellectual property of gogame or its respective licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the gogame platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any content on the platform.

The gogame platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, gogame disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

gogame shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or its services, including gambling losses, loss of data, loss of revenue, or loss of profits, even if gogame has been advised of the possibility of such damages.

In all cases, gogame's maximum liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you to your gogame account in the thirty (30) days preceding the event giving rise to the claim.

Nothing in these Terms shall limit gogame's liability in cases of fraud, willful misconduct, or as otherwise required by applicable Philippine law.

You may close your gogame account at any time by contacting our support team at [email protected]. Upon receiving a closure request, gogame will process any remaining verified balance to your registered payment method after deducting any outstanding bonus obligations or amounts subject to pending investigations.

gogame reserves the right to suspend, restrict, or permanently close any account, and to withhold or void any associated balances or pending withdrawals, in the event of:

• Breach of any provision of these Terms
• Suspected fraud, money laundering, or criminal activity
• Provision of false or misleading information during registration or KYC
• Underage gambling
• Failure to complete KYC verification within a specified period
• Receipt of a self-exclusion request or regulatory directive
• Any behavior that gogame reasonably deems harmful to the platform, other users, or the integrity of games

Where account closure results from a regulatory requirement or ongoing investigation, the release of funds may be delayed until the matter is resolved.

gogame reserves the right to amend, modify, or update these Terms & Conditions at any time. When material changes are made, gogame will provide notice to registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect, except where immediate changes are required by law or regulatory directive.

Your continued use of the gogame platform following the effective date of any amendments constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure. The date of the most recent update to these Terms is displayed at the top of this page.

These Terms & Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of any dispute between you and gogame, we encourage you to first contact our support team to seek an informal resolution. gogame aims to resolve all player complaints within five (5) business days of receipt. If a satisfactory resolution cannot be reached informally, disputes relating to gogame's licensed gaming operations may be escalated to PAGCOR through its established dispute resolution procedures.

For disputes not covered by PAGCOR's jurisdiction, or where PAGCOR's resolution process has been exhausted, the parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please do not hesitate to contact the gogame support team:

Our support team includes Tagalog-speaking representatives and aims to respond to all written inquiries within one (1) business day. For urgent matters including account security concerns, suspected unauthorized access, or responsible gaming requests, please use the live chat feature available on the gogame platform for the fastest response.